Light-O-Rama Partners and Pro Installers

Light-O-Rama Partners and Pro Installers

Light-O-Rama Preferred Partner or Pro Installer - What's Right For Your Company?

Want to include the technology of a well respected company with your proven products and establish a business niche in your area by offering a unique combination of products enhanced with your sales and technical talents?  Consider becoming a Light-O-Rama Preferred Partner or Pro Installer

Already a Preferred Partner or Pro Installer and just need a refresher on product tiers before placing your order? Click here.

  

Preferred Partner Overview

Light-O-Rama Preferred Partners are companies with extensive knowledge of Light-O-Rama equipment and software who are willing to tell customers that Light-O-Rama is their first choice for a system when creating a holiday display.

In exchange for promoting their preference for Light-O-Rama products, Preferred Partners are recommended to customers on the Light-O-Rama website and have more access to additional services, such as priority shipping, direct staff access for technical support and software feedback, and contact information for Light-O-Rama Certified Sequencers.

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Pro Installer Overview

Light-O-Rama Pro Installers are companies that have the necessary knowledge of Light-O-Rama equipment and software that allows them to use specific Light-O-Rama products in their projects and installations.

Pro Installers are not required to advertise a preference for Light-O-Rama products on their website, leaving them free to mix and match products from any vendor for their projects. When Pro Installers choose Light-O-Rama for their installations, they can receive discounts per order, with no yearly minimums required for the discount to apply.

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Preferred Partner Benefits and Requirements

Benefits Summary

  • Listed on the Light-O-Rama website
  • Higher Discount Opportunities
  • No Minimum Order Amount for Discount to Apply
  • Access to Certified Sequencer Contact Information
  • Priority Shipping
  • Direct staff access for tech support

Requirements Summary

  • Pass an Extensive Knowledge Test
  • Offer at least 4 of the 8 complimentary services options, including 'support'
  • Advertise preference Light-O-Rama software and products on website

Details

Light-O-Rama Preferred Partners are companies who are willing to proudly advertise they choose LOR technology for their projects in exchange for more benefits and higher discounts from LOR in return. Preferred Partners must pass an Extensive Knowledge test demonstrating their troubleshooting knowledge of Light-O-Rama system set up, software, and any hardware they intend to use as part of their projects. Preferred Partners who only offer service based options (and do not directly resell hardware) will undergo a more system and software focused version of the certification test. 

Each Preferred Partner will be given a 'partner shield' logo to display on their website; this shield must be in a prominent area of the website that would be visible to customers shopping for services (i.e., if it is not on the home page, it must be on a 'service' page). Light-O-Rama will list Preferred Partner contact information and service offerings on the LOR website and recommend customers visit that website page when they are looking for custom services, without biased favoritism towards any particular partner.

Preferred Partners may not advertise the use of other software in projects on their website or at conferences, such as (but not limited) to options like 'xlights' or 'Madrix.' Preferred Partners promoting use of non-LOR software will have their Partner status (and discount rates) altered to the 'Pro Installer' level. Preferred Partners should advertise their preference for LOR hardware on their website and at conferences, but may use non-LOR hardware when LOR options are not available with no adverse effect on their Preferred Partner status. When customers contact a Preferred Partner due to a Light-O-Rama referral, Light-O-Rama products must be used for the project when available.

In exchange for the advertisement of preference for Light-O-Rama software and products, Preferred Partners have the opportunity to receive up to 25% off equipment used in their projects or installations, depending on their previous 3 year average of sales (before their discount is applied). There is no minimum amount per order required for Preferred Partners discounts to be applied (unlike Pro Installers). Preferred Partners who only offer services based options do not receive a hardware 'kickback' on equipment sales. Directly selling hardware is not a required service to qualify as a Preferred Partner.

In addition to higher discounts, Preferred Partners will also be given contact information for Certified Sequencers who have undergone training by Light-O-Rama staff. The Preferred Partners and Certified Sequencers are responsible for negotiating the terms of all projects; Light-O-Rama will not be involved as a third party to any project contract. Preferred Partners are responsible for selecting a Sequencer that meets their needs based on portfolio samples and interviews.

Preferred Partners receive preference for shipping, even during busy times of year. When Preferred Partners place an order in the Light-O-Rama online store when logged into their account, their orders will be treated as first priority for packing each day, above "Next Day Air" shipping. The shipping method selected at checkout will be used to ship the order; Preferred Partners orders will not be upgraded to a higher shipping method from UPS or USPS. Orders placed directly with Light-O-Rama and paid for by check will be shipped as soon as possible relative to the size of the order and assembly work required. 

Finally, Preferred Partners will be given direct contact information for Light-O-Rama staff, giving them the ability to bypass the help desk and normal phone system when support is needed. These avenues may be used for software or hardware bugs or emergency situations, but can NOT be used for basic troubleshooting questions where answers are available in public help documentation. These direct lines of contact may NOT be shared with customers. Preferred Partners are also invited to provide feedback and suggestions for new hardware or software features due to their extensive field use of the product.

Preferred Partners must offer at least 4 of the 8 possible services in order to qualify, including support. See more information about options by clicking here.

 

 

Pro Installer Benefits and Requirements

Benefits Summary

  • Advertisement of preferred Light-O-Rama product use not required - be the 'jack of all trades' and use any vendor's products in your projects, including Light-O-Rama's (at a discount!)
  • No yearly sales requirements to earn a discount - 'volume' discounts are earned per order
  • Information provided to Preferred Partners for contract job opportunities
  • Priority tech support for submitted help desk tickets

Requirements Summary

  • Pass a Basic Knowledge Test
  • Offer at least 2 of the 8 complimentary services options, including 'support'

Details

Looking for a bulk discount on products but want the freedom to use equipment from multiple vendors? Becoming a Light-O-Rama Pro Installer is a great choice. Unlike Preferred PartnersPro Installers do not have any Light-O-Rama product use or advertisement requirements to maintain their status and receive a discount. 

Because Pro Installers are not listed publicly on the Light-O-Rama website for general customers to access, they are free to advertise any and all services and products on theirs. Pro Installer contact information will be provided to Preferred Partners who may need to hire contractors for Light-O-Rama installation or other services.

Pro Installers earn their equipment discounts based on the amount of each purchase - no yearly minimums required to earn a discount for the following year. For each order between $2000 and $4,999, Pro Installers earn 5% off Tier 1 and Tier 2 products in the order, and earn 10% off Tier 1 and Tier 2 products in orders over $5000. The total is calculated before shipping and taxes. Products excluded from discounts apply towards the order total, but will not have any discounts applied.

In order to qualify as a Pro Installer, a company must provide at least two of the listed service options to customers (support and installation), but are encouraged to also offer layout design and custom sequencing to be more full-service options for customers. Pro Installers must be able to offer support to their customers for any service or product they provide. For any complex troubleshooting situations, Pro Installers can contact Light-O-Rama through the standard help desk and phone methods to receive priority support.

Pro Installers must pass a Basic Knowledge test relative to the equipment and system set ups they plan to offer and purchase. They may apply to be a Preferred Partner during January-July of any year and undergo the Extensive Knowledge test. Upon successful completion, previous year sales as a Pro Installers will apply towards the sales averages that allow Preferred Partners to earn their higher discounts. 

Pro Installers must be verified installation companies with customers at multiple locations; installer status will not be granted to single-location organizations such as drive thrus, commercial parks, or large scale home-owners. A Pro Installer must provide services to others and must not have sole affiliation with any one display.

 

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Preferred Partner and Pro Installer Services

Requirements

There are seven different services options that Preferred Partners and Pro Installers can offer their customers, and one additional eighth service (support) that is required for everyone to provide.

Out of the seven optional services, Preferred Partners must offer at least three in order to qualify and maintain their status. One of these three services must be Layout Design or Sequencing (but you can offer both), as the intent of recommending that customers contact Preferred Partners is for assistance with custom and/or large scale projects. Offering the required 'support' service means a minimum of four total services are required for Preferred Partners. These service offerings will be listed on the Light-O-Rama website so that customers have a general idea of what a Preferred Partner offers while they decide who to contact for help.

Pro Installers must provide support to the customers they service, and at minimum, offer the service option 'Installation' (listed below). A list of contact information and services that each Pro Installer provides will be shared with Preferred Partners for the opportunity to work as contractors on other projects. Pro Installer contact information and service offerings will not be publicly available for general customers on the Light-O-Rama website.

 

Service Options:

  • Hardware Sales - Customers can purchase Light-O-Rama hardware directly through your company as a part of a project in combination with other service offerings (i.e. layout design or sequencing). Becoming a Light-O-Rama 'distributor' for hardware without offering any other services is not a relationship option.
  • Prop Packages - You have created your own complimentary and custom packages or fabricated props based on Light-O-Rama hardware (i.e., commercial sized Mega Trees running on LOR Pixie controllers), which are available for customers to purchase as a part of projects.
  • Installation - You offer in person installation for your clients and have the skills to hire/train qualified installation crews to properly install Light-O-Rama equipment.
  • Purchase Lists - Either in conjunction with other listed services or as a standalone option, you can create hardware purchase lists for customers to use when placing orders directly through Light-O-Rama on their own. This service option is ideal for Preferred Partners who do not want to stock and resell inventory, but have clients who need to purchase new Light-O-Rama equipment for their shows. No "kickback" for sales is provided when a customer orders directly from Light-O-Rama on your recommendation.
  • Layout Design - You offer full layout design services for your clients, including detailed installation drawings or 3D renderings if you do not provide installation services yourself. Offering this service requires extensive knowledge of Light-O-Rama equipment so that you are able to provide customer support for the products used in the design.
  • Sequencing - You offer custom sequencing services for your clients, either for a layout you've designed or one the customer has created themselves, or packages of sequences customers can purchase that compliment custom prop packages you have created. Having a sequence store with premade sequences without also offering custom sequences does not qualify as offering 'sequencing' as a service. Offering this services requires extensive knowledge of Light-O-Rama software so that you are able to provide customer support for show scheduling and playback.
  • Education - This service offering means that clients can hire you for Light-O-Rama training in any technical area (with or without you providing another listed service), and/or you provide educational opportunities for general Light-O-Rama customers, either though online material or in person courses. Additional 'certification testing' is required before approval to offer Education as a service.

Required Service:

  • Support - All Light-O-Rama Preferred Partners and Pro Installers must provide an easy-to-access support option for their customers and be able to provide accurate troubleshooting support for any services offered. Support may also be offered as a fee based or free service to non-clients at the discretion of the Preferred Partner or Pro Installer. Companies that do not provide support for their clients, or have clients who complain directly to Light-O-Rama that they are not providing proper support, will have their status reviewed and possibly revoked if the situation is not corrected.

 

Equipment/Portfolio Requirements 

Any Preferred Partner or Pro Installer intending to offer installation services, sell hardware, or offer physical prop packages, is required to purchase or already own any products they intend to sell and/or use in installations, and understand how to troubleshoot each item. This may include but is not limited:

  • LOR1602Wg3Mp3 Pro series 16 channel controller
  • LOR1600Wg3 or LOR1602Wg3 Pro series 16 channel controller
  • One of each ShowTime Director (Mini Director, N2-G4-MP3, N4-G4-Mp3)
  • CMB24D Controller with 10W floods
  • 50W floods
  • Pixie16, Pixie8, Pixie4 or Pixie2 controller
  • USB485-HS Adapter and USB-RS485 Adapter with Booster
  • Pixielink Adapter
  • Light-O-Rama pixels (bullets, squares, bulbs or ribbons)
  • Aurora Core Controller

Any Preferred Partner or Pro Installer intending to offer layout design or custom sequencing services must provide a portfolio of at least three previous projects at different venues using Light-O-Rama software/equipment in order to qualify to offer these services.

Any Preferred Partner or Pro Installer intending to offer purchase list creation, as a standalone service or as a larger part of service offerings, must provide sample purchase lists for at least three previous or hypothetical projects, listing what equipment would be recommended and why.

Any Preferred Partner or Pro Installer intending to offer educational services or trainings will be evaluated by Light-O-Rama on a case by case basis for approval based on their educational portfolio submission or written explanation of intended services.

An existing Pro Software License is required for all Preferred Partners and Pro Installers. License activations are for company staff only and will be limited to ensure proper use. A new software license must be purchased for each customer operating a computer run show. 

 

Ordering Light-O-Rama Products

To place an order online as a Preferred Partner, order your items through the Light-O-Rama online store and enter both of the Tier 1 and Tier 2 discount codes provided to you. The discount code for the Tier 2 items will begin the same as your Tier 1 code but with the number '2' added on the end. The proper amount will be removed from the respective items. Pro Installers may place orders for less than $2000 through the online store, but no discount will be applied due to order minimum requirements.

Payment is due at the time of purchase.

 

To place an order and pay by check as a Preferred Partner or Pro Installer, please email orders@lightorama.com with an exact list of what you'd like to purchase, the shipping address of the location, and the ideal delivery date. Please allow up to one week for large orders to be packed and shipped during the off season, and up to two weeks during September-November. If items have to be custom built or assembled for your order, additional time may be required. You will be informed of any extra estimated time during your initial contact.

Pro Installers are required to pay in full before an order ships. Orders over $2000 for Preferred Partners are due at the time of order placement, but Net 30 payment terms may be negotiated based on longevity in the partner program and reliable payment history. Larger orders may still require up to half of the amount paid as a deposit before shipment, with full payment due on Net 30 terms. Payment terms per order will be discussed before an order is finalized. 

 

 

    Preferred Partner Discount Overview

    New Preferred Partners, after completing their application and passing the equipment knowledge test, will receive a 10% discount in their first year, then can earn higher discounts for Tier 1 and Tier 2 products in the future based on their yearly sales volume. If a Preferred Partner does not offer services where hardware is directly purchased and they instead direct their clients to purchase equipment, the discount rate does not apply. Preferred Partner's customers do not receive a discount when ordering directly from Light-O-Rama.

    In a Preferred Partner's second year, the discount percentage for that year is based on sales of the previous (first) year. This sales number is calculated by the listed value of the products sold at the time of purchase, not the value paid after the discount is applied. Shipping and taxes do not factor in to total sales.

    In the third year, a Preferred Partner's discount rate is based on the average of their first and second year sales.

    In the fourth year and beyond, a Preferred Partner's discount rate is based on the average sales of the previous three years. Years will $0.00 in sales will be factored into the three year average after three or more years of partnership unless there are clearly communicated extenuating circumstances. If a Preferred Partners lists hardware, prop packages, or installation as services and has no sales for two years in a row, they may be removed from the Preferred Partner list at the discretion of Light-O-Rama if they do not otherwise meet the 4 service minimum requirement.

    Discounts do not apply during sale periods. Only the sale discount OR the Preferred Partner discount may be applied.

    Partner Level

    Average Sales*

    Discount (By Check): Tier 1 / Tier 2 Products

    Discount (By Credit Card): Tier 1 / Tier 2 Products

    Partner Level 1

    $0,000-$14,999

    10% / 10%

    9% / 9%

    Partner Level 2

    $15,000-$39,999

    15% / 10%

    14% / 9%

    Partner Level 3

    $40,000-$74,999

    20% / 15%

    19% / 14%

    Partner Level 4

    $75,000+

    25% / 20%

    24% / 19%

     

    *Average Sales are calculated by the RETAIL value of the products sold, NOT the amount the partner spends in a year after their discount has been applied. See notes about Tier 3 products later on this page.

    International Preferred Partner's credit card discount may be lower due to international transaction fees and will be negotiated on an individual partner basis. Payments made by credit card for all partners are due at the time of payment with no exceptions.

    As a Light-O-Rama Preferred Partner, payment is due at the time of purchase, unless alternative terms have been negotiated after multiple years as a partner. At our discretion (after multiple years as an established partner), we may offer you Net 30 full payment terms (deposit required) if you choose to send payment by check. Larger orders may still require up to half of the amount paid as a deposit before shipment, and will be indicated before a purchase is confirmed and placed. 

    Any past-due Net 30 invoice without reasonable explanation means permanent loss of Light-O-Rama Preferred Partner certification. Preferred Partners may not have more than $10,000 in outstanding purchases with Net 30 payment terms at one time.

     

     

    Pro Installer Discount Overview

    Pro Installers earn their equipment discounts based on the amount of each purchase - no yearly minimums required to earn a discount for the following year. For each order between $2000 and $4,999, Pro Installers earn 5% off Tier 1 and Tier 2 products in the order, and can earn 10% off Tier 1 and Tier 2 products in orders over $5000. The total is calculated before shipping and taxes. Products excluded from discounts apply towards the order total, but will not have any discounts applied.

    Discounts do not apply during sale periods. Only the sale discount OR the Pro Installer discount may be applied.

    Purchase Amount Per Order*

    Discount (By Check): Tier 1 / Tier 2 Products

    $0-$1,999

    0% / 0%

    $2,000-$4,999

    5% / 5%

    $5,000+

    10% / 10%

     

    *The purchase amount per order is based on the RETAIL value of the purchase, not the price after the discount is factored in. See notes about Tier 3 products later on this page.

    Pro Installers may purchase items totaling less than $2000 directly through the online store, but no discount will be applied. Purchases made through the online store as a logged-in Pro Installer will count towards yearly sales should the Pro Installer apply to be a Preferred Partner in future years.

    Payment in full is due before an order ships. For extenuating circumstances, please contact Light-O-Rama before placing an order. Any invoice with negotiated extended payment terms that is past-due without reasonable explanation means permanent loss of Light-O-Rama Pro Installers certification. 

      

     

    Preferred Partners and Pro Installers outside the USA

    Light-O-Rama has figured out how things work in the United States of America but we'll admit to not knowing all the details in the other 190+ countries of the world.  Our foreign Preferred Partners and Pro Installers know the constantly changing local requirements better than we ever will. Here's what we commit to with our foreign Preferred Partners and Pro Installers:

    • Light-O-Rama ships directly to the foreign Preferred Partner or Pro Installer, FOB our dock at South Glen Falls, New York.  In other words, the Preferred Partner or Pro Installer must pay all shipping and customs.
    • Several Light-O-Rama ShowTime Pro controllers are UL508 certified.  There are no other certifications at this time.
    • The Preferred Partner or Pro Installer must already have experience with Light-O-Rama equipment and be able to provide support for customers in their own language. We do not have translated equipment manuals or other tutorials.
    • Light-O-Rama does not grant exclusive territories for Preferred Partner or Pro Installer.
    • Payment in full must be made before shipment

    Fully assembled Light-O-Rama light controller units are typically shipped configured for 120VAC/60Hz usage with standard NEMA 5-15 plugs (aka: grounded Edison male/female plugs like pictured to the right.)  240VAC/50Hz controllers are available via special order.

    Non-USA Preferred Partners or Pro Installer should consider using our commercial CTB32L 16 channel light controller board with integrated heavy duty heatsink as their standard in-country controller.  This unit will work with a supply voltage of 120/240 VAC at 50/60 Hz.  Mount the unit in an appropriate enclosure, add the correct cordset for your country, get any local electrical certifications required (the board already has UL508 certification in the USA) and charge a value-added price appropriate to your area.  The CTB32L board assembly weighs just two pounds for shipping.  240VAC/50Hz controllers are available via special order.

    Product Discounts

      Tier 1 Products

      Tier 2 Products

      Tier 3 Product Bundles

    Software & Sequence Discounts

      Software Discounts - Preferred Partners

      Sequence Discounts - Preferred Partners

      Software Discounts - Pro Installers

      Sequence Discounts - Pro Installers

    Apply Now

    It's not easy to become a Light-O-Rama Preferred Partner or Pro Installer. Our standards are high and we expect the best.  If your company is ready to bring our proven and supported technology to your community, we want to explore the possibilities. Fill out the application below to let us know which option seems best for you. We will follow up with more information about a certification test based on your application.

    Click Here To Apply