We suggest you create or log in to your account before checking out to keep your order history together.

If you are Tax Exempt, you must send a copy of your Exemption form to our helpdesk BEFORE you place your order. Tax is not refundable after your order is placed. Please do not checkout if you should be tax exempt and are seeing tax charged on your order. Contact us FIRST.


If you select any shipping method besides "Next Day Air" Shipping, your order will be processed and fulfilled in the order that it was received, with the longest processing time listed among the the items in your order (found on each product page).

Same day/overnight shipping is not offered November/December. The soonest a "Next Day Air" order will ship is the following business day. Orders with CPC Packages, Pixie Controllers, Pixel Packages, and Singing Faces are a minimum of 2 business day processing even for Next Day Air shipping, or the listed processing time on the page for any other shipping method.

Please remember we are not UPS/USPS and you must contact them for updates regarding the status of your shipment once it leaves our facility. UPS/USPS pick up orders in the afternoon, so the NEXT business day is generally considered the first business day in their shipping system.

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