Need Help? Contact Us!
Our most commonly asked questions and links to help documentation are below! If you can't find a solution in these materials, just reach out to us!
Common Help Desk Questions
Save yourself the wait for a response!
I've ordered from you for years but the store is saying I don't have an account!
I'm brand new to light shows - what do I need to order? How does this all work?
What are "CPC Packages" and "RGBPlus Sequences?"
How do I connect all of the stuff I just bought to my computer or Showtime Director?
I forgot my license information or need to change my license email address.
My computer says I've "reached my maximum license seats." How do I free up a computer?
I just placed an order but I need to make changes - help!
Are there online groups I can join for Light-O-Rama support?
FAQ: WHEN WILL MY SUMMER SALE ORDER SHIP?
Click here to 'Ship By' estimates per discount code
Contact the Help Desk
Need a little extra guidance getting started or setting up? In addition to our free online support material, Light-O-Rama offers FREE real-human support for all of our products through our Help Desk. Just select a main dropdown topic, give us some details about your setup, and we'll be in touch soon.
Help Desk Hours:
Monday-Friday: 8:00am - 6:00pm Eastern
Saturday & Sunday (Jan. - Oct.): Help Desk Closed
Saturday & Sunday (Nov. - Dec.): Limited daytime hours
Federal Holidays (and Federal Holiday Observances): Help Desk Closed
Help Desk support is only offered for FULL Light-O-Rama systems. We do not provide official support for using hardware/lights from other manufacturers with our software, or for configuring our hardware in non-LOR software.
Personalized Training Sessions
Light-O-Rama offers numerous FREE training and support options, including 70+ tutorial videos, nearly 800 pages of detailed software documentation, hardware manuals for every product, live Zoom Room Q&A sessions, the Official Light-O-Rama Facebook Group, the Official Light-O-Rama Forums, and free support via all tickets submitted to the Help Desk.
For a personalized learning opportunity on topics like setting up your first display, configuring hardware, adapting our store sequences to your layout, learning how to create sequences, and more, you can schedule a one-on-one paid training session to get the answers you need at a time that works for YOU.
We'll match you with an LOR Expert based on your topic selections and invite you to schedule a time for your personalized training session. Weekday, weeknight and weekend training opportunities are available for both phone and remote-computer-access trainings.
Schedule a Phone Call or Remote Session with us!
Need troubleshooting support outside of business hours or want to make sure you can get help at a specific time?
To schedule a phone or remote troubleshooting session during a weekday, weeknight, or weekend, please submit a helpdesk ticket and select the 'Callback Request' topic. An LOR Expert will invite you to schedule a session with at least one business day's notice after evaluating your situation.
A $25.00 deposit is required to schedule a time for a remote or phone call troubleshooting session. Payment for the total time of your session is due after the session has concluded. Time spent in scheduled phone or remote sessions troubleshooting problems caused by verifiable software bugs or in-warranty product defects (caused by any situation except customer misuse or improper installation) is FREE OF CHARGE.
Purchasing Help (Call Us)
Ask questions before you purchase!
Sales Phone Hours:
Monday, Tuesday, Thursday, Friday: 10:00am - 4:00pm Eastern
Wednesday: Phones closed (Help Desk Open!)
Saturday & Sunday: Phones closed
Federal Holidays (and Federal Holiday Observances): Phones Closed
Purchasing assistance is only offered for FULL Light-O-Rama systems. We cannot provide official recommendations or guarantee compatible for hardware/lights from other manufacturers.