24/7 connection with decorators all over the world.

Reach out for one-on-one support or attend a class.

For questions about our products or sequences before you purchase, please open a ticket or give us a call.

Technical support via our Help Desk and phone lines are available for customers with a paid Advanced or Pro license. Customers with a free Basic license are invited to use our other free support resources.

Tax exemption forms and purchase orders must be digitally sent via our help desk before your order is placed, with all questions in the form answered. We cannot receive digital documents over the phone, and do not accept Purchase Orders via standard email.

For custom layout design, sequencing or installation, please contact our partners. 

Important Information!

• Our peak season is October through mid-December. If all of our team members are busy and can't answer the phone, please call back later or open a ticket. We do not use a voicemail box for callbacks.
• Support is only offered for FULL Light-O-Rama systems. We cannot provide official recommendations, guarantee compatibility, or provide training for hardware/lights from other manufacturers. 
• We do not have a physical storefront and do not offer pick-up for orders.

Questions answered anytime with these online resources.