Sequence Upgrades and Exchange Credit

Sequence Upgrades and Exchange Credit

Sequence Upgrades and Exchange Credit

Our Traditional Layout has two formats: RTG {Ready to Go} and YCM {You Can Modify}. See a picture and what's included by clicking here.

Our RGBPlus Layout has one format: Modifiable. See a picture and what's included by clicking here.

The RGBPlus sequences have a different layout with new/modified effects for both the AC and RGB elements. An RGBPlus sequence will NOT "merge" into your existing RTG or YCM sequence; it is a brand new file.

To UPGRADE past sequences, you may be eligible for a discount. Discount credit is NOT automatic or retroactively applied; you must contact our helpdesk before ordering.

Learn about upgrading an SD card to RGBPlus format on the specific SD card purchase page.

 

Upgrading Traditional (RTG) 'Ready To Go' Sequences to Traditional (YCM) 'You Can Modify'

  • RTG to YCM (RTG purchased less than 3 years ago): Discount equal to the price you paid for RTG (up to $24.99) 
  • RTG to YCM (RTG purchased between 3-5 years ago): Discount equal to half the price you paid for RTG (up to $12.49) 
  • RTG to YCM (RTG purchased more than 5 years ago): No discount

 

Exchanging RTG/YCM Purchase for RGBPlus (When New RGBPlus Sequences are released)

Exchange credit date ranges are listed on each sequence purchase page, relative to the date of release.

You have one year to from the date of the RGBPlus sequence release date to claim your credit for a past RTG/YCM purchase. 

  • Traditional-RTG (purchased January 1 of PREVIOUS calendar year to date of RGBPlus version release): Credit equal to the RTG price you paid (up to $24.99).
  • Traditional-YCM (purchased January 1 of PREVIOUS calendar year to date of RGBPlus version release): Credit equal to the YCM price you paid (up to $49.99).

Example: An RGBPlus version of a sequence is released Oct 13, 2023. Anyone who purchased the RTG or YCM version of that sequence between Jan. 1, 2022 and Oct 13, 2023 is eligible for credit towards buying the RGBPlus version. The credit must be claimed before Oct 13, 2024. This information is listed on the sequence purchase page. 

 

Exchanging RTG/YCM Purchase for RGBPlus (All Layout Versions Available at Time of Purchase)

If the RGBPlus layout for a sequence is available but you purchase the Traditional RTG/YCM version instead, you have one year (365 days) from YOUR PURCHASE DATE to contact the help desk and claim exchange credit towards the RGBPlus version.

  • Traditional-RTG (purchased less than one year ago): Credit equal to the RTG price you paid (up to $24.99).
  • Traditional-YCM (purchased less than one year ago): Credit equal to the YCM price you paid (up to $49.99).

Example: Both the Traditional Layout and RGBPlus Layout are available for purchase for Light of Christmas. You purchase the Traditional YCM version on Nov. 15, 2022. You contact the help desk on Oct. 30, 2023, asking for exchange credit towards the RGBPlus version. You receive credit since it has been less than one year since your purchase date. This information is listed on the sequence purchase page. 

 

RGBPlus Halloween/Christmas Combo Packages:

Certain songs are available in both the Halloween and Christmas Layout. You can buy both at a package discount for $89.99.

If you buy one holiday's version then later decide you'd like the other, you have three years from YOUR PURCHASE DATE to reach out to our help desk for credit towards the other holiday's RGBPlus version, equal to the amount you paid for the first RGBPlus sequence. You must contact the help desk BEFORE placing your order; Credit will not be applied retroactively after your RGBPlus purchase is made.

SD Card Upgrades

SD Cards have an extended upgrade offer period because they are a bundled higher-priced product, even though all included elements have new sequencing effects (only the audio file is the same). Please see each SD Card page for specific upgrade date ranges relative to a release date.

  • Deluxe RTG to YCM (RTG purchased less than 3 years ago): Discount equal to the price you paid for RTG
  • Deluxe RTG to YCM (RTG purchased between 3-5 years ago: Discount equal to half the price you paid for RTG
  • Deluxe RTG to YCM (RTG purchased more than 5 years ago: No discount
  • Deluxe RTG/YCM to RGBPlus (Purchased less than 2 years ago): Discount equal to the price you paid for Deluxe RTG/YCM
  • Deluxe RTG/YCM to RGBPlus (Purchased between 2-3 years ago): Discount equal to half the price you paid for Deluxe RTG/YCM
  • Deluxe RTG/YCM to RGBPlus (Purchased more than 3 years ago): No Discount offered

 

Standalone Singing Face Sequences

For sequences with both a Christmas and Halloween RGBPlus layout option available, both the Trees and Pumpkins are included in your singing face standalone purchase, indicated by "C+H." A Pumpkin-only sequence will have an "H," and Trees-only will have no additional letter.

If you previously purchased a Singing Tree SFSA sequence, and a combo pack with pumpkins is made available after your purchase, please contact the help desk with your order number to upgrade to the Combo SFSA version for free. This offer does not apply to previously purchase Motion Paks (discontinued Oct. 2022).

If you have previously purchased a Singing Face Motion Pak for use with V1 LOR Singing Trees with 4 mouth movements (product discontinued), there is need reason for you to purchase a Standalone Singing Face Sequence.

All Christmas RGBPlus sequences contain sequencing effects for eight singing trees (Four V1 and four V2), and all Halloween RGBPlus sequences contain sequencing effects for four V2 Singing Pumpkins - do not purchase a Singing Face Standalone Sequence if you already own the RGBPlus version. There is no discount credit from Singing Face Standalone Sequences offered towards later RGBPlus purchases since they are only 8 of the 183 included Props/Elements.

Standalone Singing Face Sequences are available in unlocked (modifiable) format only. These sequences may be copied into your own sequences, or into Traditional YCM sequences. They do not automatically "merge" into your RTG or YCM sequence. Standalone Singing Face Sequences cannot be used with Traditional RTG sequences. 



Refund Policy

Refunds or immediate exchange for other sequence titles at the same layout level are not available for 'Ready to Go,' 'You Can Modify,' Motion Pak, Standalone Singing Face, or RGBPlus sequences once they have been downloaded to your computer since they are digital files. (Our system shows us if you've downloaded a sequence)

If you mistakenly ordered a sequence and have NOT yet downloaded the file, please contact the helpdesk within 48 hours and include your order number for information about a refund.

If you accidently make a duplicate purchase of a sequence you already own, you must contact our help desk within 10 days in order to receive a refund.