Need Help? Contact Us!
Business Hours
Ask sales questions before you purchase or get technical support!
For assistance with what to purchase, to make changes to your recent order, information about creating or logging in to your store account, troubleshooting questions, upgrading sequences, or help scheduling a training session, please open a helpdesk ticket or give us a call. For custom design, sequencing or installation services, please contact our partners.
Hours of Business Operation (Eastern Time)
Monday, Tuesday, Thursday, Friday:
- Free Open Call-In: 10:00am - 4:00pm
- Scheduled Calls/Trainings: 9:00am - 9:00pm
- Help Desk: 9:00am - 6:00pm
Wednesday:
- Free Open Call-In: Closed
- Scheduled Calls/Trainings: 9:00am - 9:00pm
- Help Desk: 9:00am - 6:00pm
Saturday/Sunday:
- Free Open Call-In: Closed
- Scheduled Calls/Trainings: Limited Hours (Date Dependent)
- Help Desk: Closed (Limited Morning Hours Nov/Dec)
Federal Holidays/Observances:
- Free Open Call-In: Closed
- Scheduled Calls/Trainings: Closed
- Help Desk: Closed
Support is only offered for FULL Light-O-Rama systems. We cannot provide official recommendations or guarantee compatible for hardware/lights from other manufacturers. All team members may be assisting other customers during busy months of open call in hours. Please try again later or schedule a call.
SALES / PURCHASING / PRODUCT INFO: 518-539-9000
TECHNICAL SUPPORT: 518-547-4435
Brand New? We recommend watching this 5 minute video about the basics of our system before calling so you can ask better questions!
Personalized Training Sessions
Light-O-Rama offers numerous FREE training and support options, including 70+ tutorial videos, nearly 800 pages of detailed software documentation, hardware manuals for every product, live Zoom Room Q&A sessions, the Official Light-O-Rama Facebook Group, the Official Light-O-Rama Forums, and free support via all tickets submitted to the Help Desk.
For a personalized learning opportunity on topics like setting up your first display, configuring hardware, adapting our store sequences to your layout, learning how to create sequences, and more, you can schedule a one-on-one paid training session to get the answers you need at a time that works for YOU.
We'll match you with an LOR Expert based on your topic selections and invite you to schedule a time for your personalized training session. Weekday, weeknight and weekend training opportunities are available for both phone and remote-computer-access trainings.
Schedule a Technical Support Call
Schedule a Phone Call or Remote Session with us!
Need troubleshooting support outside of business hours or want to make sure you can get help at a specific time?
To schedule a phone or remote troubleshooting session during a weekday, weeknight, or weekend, please submit a troubleshooting call scheduling request. An LOR Expert will invite you to schedule a session with at least one business day's notice after evaluating your situation.
A deposit is required to schedule a time for a remote or phone call troubleshooting session. Payment for the total time of your session is due after the session has concluded. Time spent in scheduled phone or remote sessions troubleshooting problems caused by verifiable software bugs or in-warranty product defects (caused by any situation except customer misuse or improper installation) is FREE OF CHARGE.