Sequence Upgrades & Credit

Depending on your date of purchase, you may be eligible for sequence credit towards larger layout versions. Learn about date ranges for upgrading an SD card to RGBPlus format on the specific SD card purchase page.

Discount credit is NOT automatic or retroactively applied; you must contact our helpdesk with your previous order numbers before ordering.

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Software Version Required For Use

  • Traditional Layout = v3.8.0+ Basic/Advanced/Pro
  • Deluxe Layout = v5.3.0+ Pro
  • RGBPlus Layout = v6.2.0+ Pro
  • Pixel Bright Layout = v6.6.8+ Pro
  • Singing Face Standalone (Trees) = v5.3.0+ Advanced/Pro
  • Singing Face Standalone (Pumpkins) = v6.2.0+ Advanced/Pro
  • Singing Face Standalone (Bulbs) = v6.6.8+ Advanced/Pro
  • Singing Face Standalone (Matrix) = v6.6.8+ Pro

Traditional Layout Upgrades

Traditional Layout sequences contain effects for 64 AC channels and floods. No RGB effects are included. RTG sequences cannot be modified in terms or props or effects.

Traditional {RTG} to Traditional {YCM}
  • RTG purchased less than 5 years ago: Credit equal to the price you paid for RTG
  • RTG purchased more than 5 years ago: No credit

Traditional {RTG/YCM} to RGBPlus {YCM)
  • If RGBPlus is already available when you buy the Traditional {RTG/YCM} version, you have 1 year from your purchase date to upgrade and apply your purchase as a credit.
  • If RGBPlus is released after your purchase, you can apply your Traditional Layout {RTG/YCM} purchase as a credit if it was made in the 18 months prior to the RGBPlus release date. You then have 1 year from the RGBPlus release date to contact us to use that credit.

Traditional {RGB/YCM} to Pixel Bright {YCM}
  • If Pixel Bright is already available when you buy the Traditional {RTG/YCM} version, you have 1 year from your purchase date to upgrade and apply your purchase as a credit.
  • If Pixel Bright is released after your purchase, you can apply your Traditional Layout {RTG/YCM} purchase as a credit if it was made in the 18 months prior to the Pixel Bright release date. You then have 1 year from the Pixel Bright release date to contact us to use that credit.

Deluxe Layout Upgrades

Deluxe Layout sequences are available on SD cards only, and contain effects for 64 AC channels, floods, 2 size pixel trees, and legacy 4 mouth Singing Trees. RTG sequences cannot be modified in terms or props or effects.

Deluxe {RTG} to Deluxe {YCM}
  • RTG purchased less than 5 years ago: Credit equal to the price you paid for RTG
  • RTG purchased more than 5 years ago: No credit

Deluxe {RTG/YCM} to RGBPlus {YCM)
  • Purchased less than 2 years ago: Credit equal to the price you paid for Deluxe RTG/YCM
  • Purchased between 2-3 years ago: Credit equal to half the price you paid for Deluxe RTG/YCM
  • Purchased more than 3 years ago: No credit offered

RGBPlus Upgrades

RGBPlus Layout sequences contain effects for 64 AC channels, 12 sets of RGB Props, and Singing Trees / Pumpkins. All RGBPlus sequences are 'You Can Modify.'

RGBPlus {YCM} to Pixel Bright {YCM}
  • RGBPlus purchased less than 5 years ago: Credit equal to the price you paid for RGBPlus
  • RGBPlus purchased more than 5 years ago: No credit

RGBPlus Christmas to RGBPlus Halloween (v.v.)
  • Purchased less than 3 years ago: Credit equal to the price you paid for RGBPlus applied towards the combo C+H pack

Singing Face Standalone Upgrades

Singing Face Standalones either contain effects for LOR RGB Trees, Pumpkins, Bulbs (or a combination of the three, listed per sequence page). They are not compatible with AC 8-channel singing faces. Singing Face Standalone MATRIX sequences contain a variety of singing characters and additional animations on a 32x50 RGB Matrix.

Singing Trees to Singing Pumpkins (v.v.)
  • If a sequence has both a Christmas and Halloween version of RGBPlus, both the Singing Tree version and the Singing Pumpkin version are included in an SFSA download.
  • If the Trees or Pumpkins are later released for that sequence, you can download the other for free if you previously purchased the SFSA

Singing Trees to Singing Bulbs
  • Sequences will be upgraded overtime to include Singing Bulb Standalone Sequences (SFSA-B).
  • If you have previously purchased the Singing Tree SFSA sequence, you can download the SFSA-B sequence for free when it is released.

Singing Trees / Pumpkins / Bulbs to Singing Character Matrix (v.v.)
  • There is no credit applied from an SFSA sequence for LOR Trees/Pumpkins/Bulbs applied towards a Singing Character Matrix sequence. The sequences are created for different types of props, and the Character Matrix includes advanced animations and additional effects

Singing Trees / Pumpkins to RGBPlus or Pixel Bright
  • Effects for Singing Trees or Pumpkins (holiday dependent) are already included in RGBPlus. You do not need to purchase an SFSA sequence separately.
  • You have 7 days from the date of an accidental SFSA purchase to contact us and apply the amount paid towards RGBPlus.

Singing Trees / Bulbs / Matrix to Pixel Bright
  • Effects for Singing Trees , Bulbs, and the 32x50 Character Matrix are already included in Pixel Bright. You do not need to purchase an SFSA sequence separately.
  • You have 7 days from the date of an accidental SFSA purchase to contact us and apply the amount paid towards Pixel Bright.

Refund Policy

Refunds are not offered once a sequence has been downloaded. (Our system shows us if a sequence has been downloaded from an order)

If you mistakenly ordered a sequence or ordered a layout that is not compatible with your display, and have NOT yet downloaded the file, please contact the helpdesk within 3 business days and include your order number.

If you accidently make a duplicate purchase of a sequence you already own in the same layout, you must contact our help desk before the end of the same calendar year as the order for a refund or credit.