Need Help? Contact Us!
Business Hours
Ask sales questions before you purchase or get technical support!
For assistance with what to purchase, to make changes to your recent order, information about creating or logging in to your store account, troubleshooting questions, upgrading sequences, or help scheduling a training session, please open a helpdesk ticket or give us a call.
Tax exemption forms and purchase orders must be sent via our help desk.
For custom design, custom sequencing or installation services, please contact our partners.
Hours of Business Operation (Eastern Time)
Monday & Friday:
- Help Desk (Free): 9:00am - 6:30pm
- Open Call-In Hours (Free): 10:00am - 4:00pm
- Scheduled Calls/Trainings (Fee): 11:00am - 7:00pm
Tuesday & Thursday:
- Help Desk (Free): 9:00am - 6:30pm
- Open Call-In Hours (Free): 12:00pm - 4:00pm
- Scheduled Calls/Trainings (Fee): 9:00am - 10:00pm
Wednesday:
- Help Desk (Free): 9:00am - 6:30pm
- Open Call-In Hours (Free): Closed
- Scheduled Calls/Trainings (Fee): 9:00am - 10:00pm
Saturday/Sunday:
- Help Desk {Jan.-Oct.} (Free): Closed
- Help Desk {Nov.Dec.} (Free): 9:00am-11:00am
- Open Call-In Hours (Free): Closed
- Scheduled Calls/Trainings (Fee): 9:00am-4:00pm (3 days+ advanced scheduling required)
Federal Holidays/Observances:
- Help Desk (Free): Closed
- Open Call-In Hours (Free): Closed
- Scheduled Calls/Trainings (Fee): Closed
Support is only offered for FULL Light-O-Rama systems. We cannot provide official recommendations, guarantee compatibility, or provide training for hardware/lights from other manufacturers. All team members could be assisting other customers, especially during fall months of open call in hours, if your call is not answered. Please try again later or schedule a call.
Sales / What To Order / Product Info: 518-539-9000
Hardware / Software Troubleshooting: 518-547-4435
Brand New? Watch this video before contacting us to learn about the basics!
Schedule a Call / Online Remote Session
One-On-One Sessions Where We Remote Access Your Computer And Help!
Light-O-Rama offers numerous FREE training and support options, including 70+ tutorial videos, nearly 800 pages of detailed software documentation, hardware manuals for every product, live Zoom Room Q&A sessions, the Official Light-O-Rama Facebook Group, the Official Light-O-Rama Forums, and free support via all tickets submitted to the Help Desk.
For a personalized learning opportunity on topics like setting up your first display, configuring hardware, adapting our store sequences to your layout, learning how to create sequences, and more, you can schedule a one-on-one paid training session to get the answers you need at a time that works for YOU.
Need troubleshooting support for your hardware / software and don't want to wait for our free open call in hours? Schedule a time for a guaranteed troubleshooting session with our undivided attention by clicking the button below.
We'll match you with an LOR Expert based on your topic selections and invite you to schedule a time for your personalized session. Weekday, weeknight and weekend training opportunities are available for both phone and remote-computer-access trainings.