Account creation in our new store has only been available as an option since June 22, 2022, the day it was launched. Using your sequence store login, forums login, or entering your license key information will not allow you to log in to this site.

You can register for an account by visiting this webpage: https://store.lightorama.com/account/register. You will be sent an activation email after filling out your information. If you use the email address and name associated with your past purchases, you will be able to see your entire order history after account creation.

If you are still not able to log in after creating an account and following the instructions in the activation email, please contact the help desk.

Getting started can seem overwhelming, but it doesn't have to be. Take a look at this guide specifically written for you: "I'm New, What Do I Do?" If you're a visual learner, watch this "Beginner's Guide" video tutorial as well.

If you have more specific questions after reading the guide and watching the video, we'd be happy to help you if you open a help desk ticket. If you are a commercial entity and need to create a Purchase Order, please call us during regular business hours (listed at the bottom of this page).

If you would rather someone help you through the full process (purchasing, designing and/or sequencing your display), our partner companies are standing by and ready to help!

A CPC Package contains the "Coro, Pixels, and Controller" you need in order to easily add smart pixels into your display. Shop for Pixel Packages and CPC Packages by clicking here.

RGBPlus sequences will contain sequencing effects for all of the new props available in the CPC Packages. Current, traditional layout sequences DO NOT contain sequencing effects for these new props. Learn more about the layout and if you're eligible for an upgrade discount by visiting this page.

This means your Pixie controller is set to only output to the first 50 pixels. Go to the "Configuring Units" page in the help file, then jump to the "Configuring Pixie Controllers including Cosmic Color 2 Ribbons, Bulbs, Pixels" section. Following those directions, open the the Hardware Utility and go to the Pixie Configuration tab. Set the actual number of pixels to 100 pixels instead of 50, then test your lights again (leave logical resolution alone). Make sure that the number of lights per strand is correct in your corresponding preview prop as well.

http://www.lightorama.com/help/configuring_units.htm

Check the DIP Switches on your Pixie Controller. If the 8th DIP Switch is still on due to the default factory settings, your Pixie controller is starting at Unit ID 01, which corresponds to an AC Controller in our sequences (meaning only your first 16 channels, or 5.33 pixel lights, will work).

If you purchased a CPC package, make sure to set the DIP switches according to the one page of directions that came with your order, or view the bottom section of this page if you've misplaced your instructions: https://store.lightorama.com/pages/sequence-layouts

For a computer driven show, you'll usually connect a USB485 adapter to a USB port on your computer, connect a Cat5 to one end of the adapter and the other to the RJ45 port on your first controller. If your USB adapter can't seem to find your controllers, this guide should help.

If you have a Showtime Director, you'll skip the USB adapter and plug the Cat5 line into a port on your Director, then connect it to your controller.

In both of these cases, you'll continue connecting your additional controllers together with one Cat5 line between each unit in the chain. With AC controllers, you can connect 240 controllers together in one daisy chain (4000' of Cat5 max). When Pixel controllers get involved, make sure to pay attention to recommended network limits!

For examples of various set ups (pictures included), take a look at our "Connecting Your Light-O-Rama System" webpage!

You can use our online service to retrive your license information or change your license key email address at any time by visiting this webpage:

https://store.lightorama.com/pages/license-key-check-and-email-change

When you make a license related purchase (upgrade or Superstar addon), make sure to use the same email at checkout as the one associated with your license or else your purchase will not apply. If you do accidently make a purchase with a different email, please open a help desk ticket.

You'll need to send in a ticket to us. Please include the full name associated with the license, license key number, and the associated email address.

Open a Ticket: https://helpdesk.lightorama.com/

You can either contact us through the help desk or call us at during regular business hours (listed at the bottom of this page). In either case, please have your order number ready to provide to the team member assisting you.

We can do things over the phone and help desk like adding small items to your order, removing items, or replacing a type of pixel strand with another type.

If you want to add another controller or package to your order (like a Showtime Central or Pixel Kit), we ask that you please place a second order online like normal. These larger packages and controllers ship in their own boxes so there is rarely any savings in shipping cost between you placing a second order or you calling us and asking for it to be added to your first since we won't be able to pack it in your original box anyway.

Our system allows us to see when customers have multiple outstanding orders so we can combine and ship them same day. You do not need to open a ticket to tell us you placed a second order, but are welcome to add it into your order comments at the time its placed.

Absolutely! Our forums and Facebook group are full of community experts who are happy to help out.

We also host Q&A Zoom calls every Tuesday night October through December, and the first Tuesday of the month in the off season. Find out times and topics by visiting either link below!

Light-O-Rama Forums: https://forums.lightorama.com/

Offical Facebook Group: https://www.facebook.com/groups/lorofficial

During the busy times of the year (October through December), you'll often recieve an answer much more quickly when you submit a help desk ticket than if you call (and we can always set up a time for a phone call with you through a ticket if we determine there's a need!)

Why is the help desk faster? The average length of phone call during the busy season is 45 minutes long because that time also includes waiting for your programs to open or sequences to load, waiting for files or screenshots to be sent to us when we need to literally "see" what's going on (requiring you to open a ticket anyway), waiting for results from a test that requires you walk outside and do something to your controller, etc.

We love helping you and talking to you along the way, but using the help desk means we can help more people more quickly because we can give the next person their homework while you're doing yours!

It's also easier for you to send us files when you have an open ticket (or us to send you screenshots/links to instructions in return), and if we need to pass your situation on to Tier 2 support, all of your troubleshooting tests results and files are right there so the next person to help can easily catch up on your situation (instead of you having to explain your story multiple times over the phone).

Unless you need to provide sensitve information (like a credit card number), we kindly ask that you open a ticket October-December instead of calling so that we can help as many customers as possible during our busiest time of year.

Thank you for your help!

Please call us during business hours at 518-539-9000, then press 1 to reach the Sales Department. If you haven't read the "I'm New, What Do I Do" page yet, we highly recommend taking a look!

We do not take orders over the phone unless you are a entity requiring a purchase order or other non-standard form of order placement. We would be happy to help you add to your own online cart if you call 518-539-9000 during business hours and press 1 to reach the sales department.

If you are unable to add an item to your cart, please ensure that it is in stock. If it IS in stock and you are still having trouble, please call 518-539-9000 during business hours and press 1 to reach the sales department.

If you weren't able to find your answer in our product manuals or on the purchase page of your product, please call us during regular business hours at 518-539-9000 then press 2 to reach a hardware expert.

If you were not able to find a solution to your issue in the help documentation or in one of our software tutorial videos, please call us at 518-539-9000 during regular business hours and press 3 to talk with a software expert.