Need Help? Contact Us!
Business Hours
Ask sales questions before you purchase or get technical support!
For assistance with what to purchase, to make changes to your recent order, information about creating or logging in to your store account, troubleshooting questions, upgrading sequences, or help scheduling a training session, please open a helpdesk ticket or give us a call.
Tax exemption forms and purchase orders must be digitally sent via our help desk. They are NOT accepted over the phone.
For custom layout design, custom sequencing or installation services, please contact our partners.
Hours of Business Operation (Eastern Time)
Monday & Friday:
- Help Desk (Free): 9:00am - 6:30pm
- Open Call-In Hours (Free): 10:00am - 4:00pm
- Scheduled Calls/Trainings (Paid): 11:00am - 7:00pm
Tuesday & Thursday:
- Help Desk (Free): 9:00am - 6:30pm
- Open Call-In Hours (Free): 12:00pm - 4:00pm
- Scheduled Calls/Trainings (Paid): 9:00am - 10:00pm
Wednesday:
- Help Desk (Free): 9:00am - 6:30pm
- Open Call-In Hours (Free): Closed
- Scheduled Calls/Trainings (Paid): 9:00am - 10:00pm
Saturday/Sunday:
- Help Desk {Jan. 1 - Nov. 15} (Free): Closed
- Help Desk {Nov. 15-Dec. 31} (Free): Limited Daytime Hours
- Open Call-In Hours (Free): Closed
- Scheduled Calls/Trainings (Paid): 9:00am-4:00pm (3 days+ advanced scheduling required)
Federal Holidays/Observances*:
- Help Desk (Free): Closed
- Open Call-In Hours (Free): Closed
- Scheduled Calls/Trainings (Paid): Closed
*Additionally Includes Christmas Eve
Support is only offered for FULL Light-O-Rama systems. We cannot provide official recommendations, guarantee compatibility, or provide training for hardware/lights from other manufacturers.
Phone Numbers
Sales / What To Order / Modify Order: 518-539-9000
Hardware / Software Troubleshooting: 518-547-4435
From October-December, we experience high call volume. Please be patience if all team members are assisting other customers; please try again later, schedule a call, or open a Help Desk Ticket.
Brand New? Watch this video before contacting us to learn about the basics!
Schedule a Call / Online Remote Session
One-On-One Sessions Where We Remote Access Your Computer And Help!
Light-O-Rama offers numerous FREE training and support options, including 70+ tutorial videos, nearly 800 pages of detailed software documentation, hardware manuals for every product, live Zoom Room Q&A sessions, the Official Light-O-Rama Facebook Group, the Official Light-O-Rama Forums, and free support via all tickets submitted to the Help Desk.
For a personalized learning opportunity on topics like setting up your first display, configuring hardware, adapting our store sequences to your layout, learning how to create sequences, and more, you can schedule a one-on-one paid training session to get the answers you need at a time that works for YOU.
Need troubleshooting support for your hardware / software and don't want to wait for our free open call in hours? Schedule a time for a guaranteed troubleshooting session with our undivided attention by clicking the button below.
We'll match you with an LOR Expert based on your topic selections and invite you to schedule a time for your personalized session. Weekday, weeknight and weekend training opportunities are available for both phone and remote-computer-access trainings.