Getting started can seem overwhelming, but it doesn't have to be. Take a look at this guide specifically written for you: "I'm New, What Do I Do?" If you're a visual learner, watch this "Beginner's Guide" video tutorial as well.

If you have more specific questions after reading the guide and watching the video, we'd be happy to help you if you open a help desk ticket. If you are a commercial entity and need to create a Purchase Order, please call us during regular business hours (listed at the bottom of this page).

If you would rather someone help you through the full process (purchasing, designing and/or sequencing your display), our partner companies are standing by and ready to help!

For a computer driven show, you'll usually connect a USB485 adapter to a USB port on your computer, connect a Cat5 to one end of the adapter and the other to the RJ45 port on your first controller. If your USB adapter can't seem to find your controllers, this guide should help.

If you have a Showtime Director, you'll skip the USB adapter and plug the Cat5 line into a port on your Director, then connect it to your controller.

In both of these cases, you'll continue connecting your additional controllers together with one Cat5 line between each unit in the chain. With AC controllers, you can connect 240 controllers together in one daisy chain (4000' of Cat5 max). When Pixel controllers get involved, make sure to pay attention to recommended network limits!

For examples of various set ups (pictures included), take a look at our "Connecting Your Light-O-Rama System" webpage!

If your controller or other hardware is acting up and you can't pinpoint the problem, that's a good time to open a help desk ticket. Help desk tickets are great way to ask for help with hardware questions verses a phone call because we can more easily send you pictures and instructions for how to resolve the problem instead of trying to describe a button location or process over the phone. If we think a phone call would be easier for your situation, we'll schedule a time with you through the ticket after we read what's going on.

Please include the type of hardware you're having trouble with (CTB16PC, N4-G4-MP3, Pixie4, etc.), as well as all of the steps you've taken already to try and resolve the issue (so we don't ask you to do things you've already tried.)

More often than not, the first thing we're going to suggest is that you reset your controller. Save a back-and-forth message with us and see if resetting your device makes sense for your situation before reaching out!

In the S5 Sequencer, there's a tab on the far right side that says "Control Lights." Inside that tab is a checkmark you need to select in order to control your lights directly from the Sequencer instead of running a show. Need a visual? Check out this tutorial.

Before you conclude that you need to send hardware in for repair, make sure you've looked through the manuals and troubleshooting guides first. Often the problem can be fixed with a simple reset of the controller.

If you've tried and can't fix the problem (like a slightly dim channel - a failing triac), send in a ticket to us to get the process started. Please include the following information:

1. Full Name

2. Shipping Address

3. Order number (for warranty claims) or state that your hardware is "out of warranty."

4. A detailed description of the problem and what type of controller/hardware is having the issue (example, a CTB16PC's triac #3 is failing)

5. A list of the troubleshooting steps you've already taken (so we don't have to reach out once we recieve your repair and ask if you've run specific tests then wait for a response - this will help get your repair back faster!).

You can use our online service to retrive your license information at any time by visiting this webpage: https://lightorama.com/licenseCheck.html

When you make a license related purchase (upgrade or Superstar addon), make sure to use the same email at checkout as the one associated with your license or else your purchase will not apply. If you do accidently make a purchase with a different email, please open a help desk ticket.

You can change the email associated with your license at any time using this form: https://lightorama.com/ChangeLicenseEmail.htm

In order to prevent second-hand sales of our software, you may not change the first or last name associated with a license key.

You'll need to send in a ticket to us. Please include the full name associated with the license, license key number, and the associated email address.

Open a Ticket: https://helpdesk.lightorama.com/

For S5 software and above, a "Preview" is required in order to start sequencing your first light show. Take a look at anything in the "Preview" category of our video tutorials for a visual walkthrough, or read our help documentation!

If you're determined to figure out how to sequence on your own, we're here to help. Take a look at the Sequencer, Superstar, or Guide to RGB categories of our video tutorials for a visual walkthrough, or read our help documentation! You can also find plenty of helpful tips and people on our Official Forums and Facebook Group.

If you decide that sequencing isn't for you, don't worry. We have hundreds of sequences available for purchase in our sequence store. Make sure to look at our sequence layout first so you can either set your own display up to match, or make a game plan for what props you'll need to match where later on.

If there's a song you want that we don't have, our partners would be happy to help. They're experts at creating custom sequences for any layout. Take a look at our Partners and their specialties then give one a call!

You can either contact us through the help desk or call us at during regular business hours (listed at the bottom of this page). In either case, please have your order number ready to provide to the team member assisting you!

Absolutely! Our forums and Facebook group are full of community experts who are happy to help out.

We also host Q&A Zoom calls every Tuesday night October through December, and the first Tuesday of the month in the off season. Find out times and topics by visiting either link below!

Light-O-Rama Forums: https://forums.lightorama.com/

Offical Facebook Group: https://www.facebook.com/groups/lorofficial

During the busy times of the year (October through December), you'll often recieve an answer much more quickly when you submit a help desk ticket than if you call (and we can always set up a time for a phone call with you through a ticket if we determine there's a need!)

Why is the help desk faster? The average length of phone call during the busy season is 45 minutes long because that time also includes waiting for your programs to open or sequences to load, waiting for files or screenshots to be sent to us when we need to literally "see" what's going on (requiring you to open a ticket anyway), waiting for results from a test that requires you walk outside and do something to your controller, etc.

We love helping you and talking to you along the way, but using the help desk means we can help more people more quickly because we can give the next person their homework while you're doing yours!

It's also easier for you to send us files when you have an open ticket (or us to send you screenshots/links to instructions in return), and if we need to pass your situation on to Tier 2 support, all of your troubleshooting tests results and files are right there so the next person to help can easily catch up on your situation (instead of you having to explain your story multiple times over the phone).

Unless you need to provide sensitve information (like a credit card number), we kindly ask that you open a ticket October-December instead of calling so that we can help as many customers as possible during our busiest time of year.

Thank you for your help!