Account creation in our new store has only been available as an option since June 22, 2022, the day it was launched. Using your sequence store login, forums login, or entering your license key information will not allow you to log in to this site.

You can register for an account by visiting this webpage: https://store.lightorama.com/account/register. You will be sent an activation email after filling out your information. If you use the email address and name associated with your past purchases, you will be able to see your entire order history after account creation.

If you are still not able to log in after creating an account and following the instructions in the activation email, please contact the help desk.

Getting started can seem overwhelming, but it doesn't have to be. Take a look at this guide specifically written for you: "I'm New, What Do I Do?" If you're a visual learner, watch this "Beginner's Guide" video tutorial as well.

If you have more specific questions after reading the guide and watching the video, we'd be happy to help you if you open a help desk ticket. If you are a commercial entity and need to create a Purchase Order, please call us during regular business hours (listed at the bottom of this page).

If you would rather someone help you through the full process (purchasing, designing and/or sequencing your display), our partner companies are standing by and ready to help!

A CPC Package contains the "Coro, Pixels, and Controller" you need in order to easily add smart pixels into your display. Shop for Pixel Packages and CPC Packages by clicking here.

RGBPlus sequences will contain sequencing effects for all of the new props available in the CPC Packages. Current, traditional layout sequences DO NOT contain sequencing effects for these new props. Learn more about the layout and if you're eligible for an upgrade discount by visiting this page.

For a computer driven show, you'll usually connect a USB485 adapter to a USB port on your computer, connect a Cat5 to one end of the adapter and the other to the RJ45 port on your first controller. If your USB adapter can't seem to find your controllers, this guide should help.

If you have a Showtime Director, you'll skip the USB adapter and plug the Cat5 line into a port on your Director, then connect it to your controller.

In both of these cases, you'll continue connecting your additional controllers together with one Cat5 line between each unit in the chain. With AC controllers, you can connect 240 controllers together in one daisy chain (4000' of Cat5 max). When Pixel controllers get involved, make sure to pay attention to recommended network limits!

For examples of various set ups (pictures included), take a look at our "Connecting Your Light-O-Rama System" webpage!

Troubleshooting

If your controller or other hardware is acting up and you can't pinpoint the problem, that's a good time to open a help desk ticket. Help desk tickets are great way to ask for help with hardware questions verses a phone call because we can more easily send you pictures and instructions for how to resolve the problem instead of trying to describe a button location or process over the phone. If we think a phone call would be easier for your situation, we'll schedule a time with you through the ticket after we read what's going on.

Please include the type of hardware you're having trouble with (CTB16PC, N4-G4-MP3, Pixie4, etc.), as well as all of the steps you've taken already to try and resolve the issue (so we don't ask you to do things you've already tried.)

More often than not, the first thing we're going to suggest is that you reset your controller. Save a back-and-forth message with us and see if resetting your device makes sense for your situation before reaching out!

Repair Process

Special Note - August 2022

Our ability to repair equipment has temporarily changed. The head of our department will be working severely reduced hoursduring the month of Augustdue to a medical emergency.​ During this time, we will be prioritizing in-warranty repairs only, and will begin working on out-of-warranty repairs again when he is healthy enough to return full time. Non-warranty repairs will be delayed this yeardue to this unexpected situation. We anticipate that the head of the department to be able to return to work full time at the end of August, and appreciate your understanding in allowing us to prioritize the health and recovery of our staff.

General Information

Before you conclude that you need to send hardware in for repair, make sure you've looked through the manuals and troubleshooting guides first. Often the problem can be fixed with a simple reset of the controller.

If you've tried and can't fix the problem (like a slightly dim channel - a failing triac), send in a ticket to us to get the process started. Please include the following information:

1. Full Name

2. Shipping Address

3. Order number (for warranty claims) or state that your hardware is "out of warranty."

4. A detailed description of the problem and what type of controller/hardware is having the issue (example, a CTB16PC's triac #3 is failing)

5. A list of the troubleshooting steps you've already taken (so we don't have to reach out once we recieve your repair and ask if you've run specific tests then wait for a response - this will help get your repair back faster!).

You can use our online service to retrive your license information or change your license key email address at any time by visiting this webpage:

https://store.lightorama.com/pages/license-key-check-and-email-change

When you make a license related purchase (upgrade or Superstar addon), make sure to use the same email at checkout as the one associated with your license or else your purchase will not apply. If you do accidently make a purchase with a different email, please open a help desk ticket.

You'll need to send in a ticket to us. Please include the full name associated with the license, license key number, and the associated email address.

Open a Ticket: https://helpdesk.lightorama.com/

You can either contact us through the help desk or call us at during regular business hours (listed at the bottom of this page). In either case, please have your order number ready to provide to the team member assisting you.

We can do things over the phone and help desk like adding small items to your order, removing items, or replacing a type of pixel strand with another type.

If you want to add another controller or package to your order (like a Showtime Central or Pixel Kit), we ask that you please place a second order online like normal. These larger packages and controllers ship in their own boxes so there is rarely any savings in shipping cost between you placing a second order or you calling us and asking for it to be added to your first since we won't be able to pack it in your original box anyway.

Our system allows us to see when customers have multiple outstanding orders so we can combine and ship them same day. You do not need to open a ticket to tell us you placed a second order, but are welcome to add it into your order comments at the time its placed.

Absolutely! Our forums and Facebook group are full of community experts who are happy to help out.

We also host Q&A Zoom calls every Tuesday night October through December, and the first Tuesday of the month in the off season. Find out times and topics by visiting either link below!

Light-O-Rama Forums: https://forums.lightorama.com/

Offical Facebook Group: https://www.facebook.com/groups/lorofficial