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Sequence Downloads
Motion Paks will be removed from our storage service and no longer available for re-download beginning August 1, 2026.
Light-O-Rama Motion Paks for V1 Singing Trees and 16x25 Pixel Trees were created starting in 2019 and discontinued in 2022 when RGBPlus was released. If you previously purchased Motion Paks that you would like to continue to use, please download a backup copy from your Light-O-Rama account page by the end of July.
Use the copy of your original email (sent to you on June 30) to download past purchases, or log into your LOR Store Account. If you have always checked out as a guest, create your store account first using your email to link all your past purchases.
Hours of Business Operation (Eastern Time)
For questions about buying our products, modifying an order, software installation assistance, technical support, or upgrading sequences, open a helpdesk ticket or give us a call. For custom layout design, sequencing or installation, please contact our partners.
Tax exemption forms and purchase orders must be digitally sent via our help desk before your order is placed. We cannot recieve digital documents over the phone.
The Help Desk and Phone Lines are are closed on Federal Holidays and observances, as well as Christmas Eve.
Help Desk
- Monday-Friday: 9:00am-6:00pm ET
- Weekends/Holidays: Closed
Scheduled Paid Training Sessions / Technical Support
- Monday-Friday: 9:00am - 10:00pm ET
- Weekends: Appointment Only
Phone Line
- Monday: 10:00am - 4:00pm ET
- Tuesday: 12:00pm - 4:00pm ET
- Wednesday: Closed
- Thursday: 12:00pm - 4:00pm ET
- Friday: 10:00am - 4:00pm ET
- Weekends/Holidays: Closed
Support is only offered for FULL Light-O-Rama systems. We cannot provide official recommendations, guarantee compatibility, or provide training for hardware/lights from other manufacturers.
From October-December, we experience high call volume. Please be patience if all team members are assisting other customers; please try again later, schedule a call, or open a Help Desk Ticket.
Phone Number: 518-539-9000
Schedule a Call / Online Remote Session
One-On-One Sessions Where We Remote Access Your Computer And Help!
Light-O-Rama offers numerous FREE training and support options, including 70+ tutorial videos, nearly 800 pages of software documentation, hardware manuals, Zoom Room Q&A sessions, the Official Facebook Group, Official Forums, and support via our Help Desk.
Looking for personalized help? Book a one-on-one paid training session on topics like setup, sequencing, or adapting store sequences to your layout. Need faster troubleshooting? Schedule a dedicated session with an LOR expert—weekday, evening, and weekend times available by phone or remote access.