Sequence Upgrades and Exchange Credit

Sequence Upgrades and Exchange Credit

Sequence Upgrades and Exchange Credit

Our Traditional Layout has two formats: RTG {Ready to Go} and YCM {You Can Modify}. This sequence layout is available for all songs currently in our store and contain effects for four full AC 16 Channel controllers and a set of 8 of both our 10W and 50W RGB flood lights.

Our RGBPlus Layout (first sequences released in October 2022) has one format: Modifiable. These sequences contain effects for a multitude of smart RGB props, four AC 16 Channel controllers and 16 RGB flood lights, but with completely different or largely altered effects compared to the Traditional -RTG or -YCM layout to account for the inclusion of the smart RGB Props. There is no additional cost to make an RGBPlus sequence modifiable.

The RGBPlus sequences are NOT considered an upgrade to the -RTG or -YCM sequences; they are created for a different layout with different effects. An RGBPlus sequence will NOT "merge" into an existing RTG or YCM sequence.

If you purchase one of our three formats (2 in one layout and 1 in the other), and would like to purchase an UPGRADE from -RTG to -YCM in future years, or earn EXCHANGE credit for your -RTG or -YCM purchase and apply it towards your RGBPlus purchase, we offer the discount credits if you contact our helpdesk and provide sequence order number(s) that meet our discount criteria. Discount credit is NOT automatic or retroactively applied.



"Upgrading" (RTG) 'Ready To Go' Sequences to (YCM) 'You Can Modify'

If you purchase an RTG sequence in our Traditional Layout and in later years want to upgrade to the YCM version of our Traditional Layout to make your own changes, we offer the following discounts. You MUST contact our helpdesk. This discount is not automatic.

  • RTG Sequence purchased less than 3 years ago: $24.99 discount towards YCM
  • RTG Sequence purchased between 3-5 years ago: $12.49 discount towards YCM
  • RTG Sequence purchased more than 5 years ago: No discount towards YCM.

 

Exchanging an RTG/YCM for RGBPlus (New Releases)

You must claim the sequence exchange credit for a new RGBPlus sequence within one year of the date that the RGBPlus sequence version is released, if your purchase was within the exchange date range. The receipt of credit is not automatic. You must contact our help desk with your RTG/YCM order number after the RGBPlus version is released prior to placing your order. Credit will not be applied retroactively after your RGBPlus purchase is made.

Exact exchange dates are listed on each sequence purchase page. RTG and YCM sequences may be exchanged for RGBPlus sequences (with the previous amount you paid applying towards the RGBPlus purchase) if you have had reasonable opportunity to use the RTG or YCM sequence for one or fewer seasons. Once a year has passed (meaning you've had the opportunity to use your RTG or YCM sequence for two or more seasons), we no longer offer credit towards an exchange.

  • Traditional-RTG purchased between January 1 of the PREVIOUS calendar year and the date the RGBPlus version is released: $24.99 credit towards RGBPlus
  • Traditional-YCM purchased between January 1 of the PREVIOUS calendar year and the date the RGBPlus version is released: Credit equal to the YCM price you paid.

Example: If an RGBPlus version of a sequence is released Nov. 3, 2023, anyone who purchased the RTG or YCM version between Jan. 1, 2022 and Nov. 3, 2023 falls within our "one season exchange range" and can contact our help desk to receive a credit towards a sequence exchange. This credit must be claimed before Nov. 3, 2024. Once you have had reasonable opportunity to use an RTG or YCM sequence for at least two holiday seasons, no credit is offered towards the RGBPlus version, which contains new or altered AC controller and RGB Flood effects compared to the sequences created in the Traditional Layout.

 

Exchanging an RTG/YCM for RGBPlus - Traditional RTG/YCM Layout Purchased when RGBPlus version is already available

If you purchase an RTG/YCM sequence for the Traditional Layout AFTER an RGBPlus version is available, you have one year (365 days) from YOUR PURCHASE DATE of the Traditional Layout RTG/YCM sequence to reach out to our help desk for exchange credit towards the RGBPlus version prior to placing your order. Credit will not be applied retroactively after your RGBPlus purchase is made. 

Once a year has passed (meaning you've had the opportunity to use your RTG or YCM sequence for two or more seasons), we no longer offer credit towards an exchange.

  • Traditional-RTG purchased less than one year ago on the date that you contact the help desk requesting exchange credit: $24.99 credit towards RGBPlus
  • Traditional-YCM purchased less than one year ago on the date that you contact the help desk requesting exchange credit: $34.99 credit towards RGBPlus

Example: Both the Traditional Layout and RGBPlus Layout are available for purchase for Light of Christmas. You purchase the Traditional Layout - YCM sequence of Light of Christmas on November 15, 2022. You contact the help desk on October 30, 2023, asking for exchange credit towards the RGBPlus version of Light of Christmas. Since it has been less than a year since your purchase on the day you contact the help desk, you receive exchange credit towards your RGBPlus purchase.

 

Standalone Singing Face Sequences

If you have previously purchased a Singing Face Motion Pak for use with V1 LOR Singing Faces with 4 mouth movements, there is no need for you to purchase a Standalone Singing Face Sequence. You may continue to use these previously purchased sequences.

Standalone Singing Face Sequences include effects for four V1 LOR Singing Faces with 4 mouth movements and four V2 LOR Singing Faces with 10 mouth movements. If you've purchased a NEW 10 mouth singing face and would like sequencing effects for singing faces that take advantage of these new mouth movements, you should purchase a Standalone Singing Face Sequence. You may still use these new faces in V1 Mode (4 Mouth) by following the instructions that come with your singing face purchase (no past sequence alteration required).

Standalone Singing Face Sequences are available in unlocked (modifiable) format only. These sequences may be manually copied into your own sequences, or into YCM sequences. These are NOT Motion Paks (discontinued October 2022). They do not automatically merge into your RTG or YCM sequence. Standalone Singing Face Sequences cannot be used with RTG sequences because the RTG sequence is protected.

All RGBPlus sequences contain sequencing effects for eight singing faces (Four 4-Mouth and Four 10-Mouth) and do not require an additional purchase. There is no discount offered towards the purchase of an RGBPlus sequence if you've previously purchased a Motion Pak (no longer available after 2022) or a Singing Face Standalone Sequence since they are only 8 of the 183 Props/Elements with sequencing effects included in the RGBPlus sequences. They are meant to be used with your own custom sequences or as standalone shows. You should not purchase a Standalone Singing Face Sequence if you plan to purchase the RGBPlus version of a sequence.


Refund Policy

Refunds are not available for 'Ready to Go,' 'You Can Modify,' Motion Pak, Standalone Singing Face, or RGBPlus sequences once they have been downloaded to your computer since they are digital files. (Our system shows us if you've downloaded a sequence or not from your purchase.) If you mistakenly ordered a sequence and have NOT yet downloaded the file, please contact the helpdesk IMMEDIATELY and include your order number for information about a refund.

If you accidently make a duplicate purchase of a sequence you already own, you must contact our help desk within 30 days in order to receive a refund.