Sequence Upgrades and Exchanges

Sequence Upgrades and Exchanges

"Unlock Upgrades" and "Sequence Exchanges"

Our Traditional Layout has two formats: RTG {Ready to Go} and YCM {You Can Modify}. This sequence layout is available for all songs currently in our store and contain effects for four full AC 16 Channel controllers and a set of 8 of both our 10W and 50W RGB flood lights.

Our RGBPlus Layout (first sequences released in October 2022; more released in 2023+) has one format: Modifiable. These sequences contain effects for a multitude of smart RGB props, and still includes four AC 16 Channel controllers and 16 RGB flood lights, but with completely different or largely altered effects compared to the Traditional -RTG or -YCM layout to account for the inclusion of the smart RGB Props.

The RGBPlus sequences are NOT considered an upgrade to the -RTG or -YCM sequences; they are created for a different layout with different effects. An RGBPlus sequence will NOT "merge" into an existing RTG or YCM sequence.

If you purchase one of our three formats (2 in one layout and 1 in the other), and would like to purchase an UNLOCK UPGRADE from -RTG to -YCM in future years, or EXCHANGE your -RTG or -YCM sequence for RGBPlus (if you meet the purchase criteria), we offer the following discount credits if you contact our helpdesk and provide the sequence store order number(s). Discount credit is NOT automatic.



"Unlock Upgrading" (RTG) 'Ready To Go' Sequences to (YCM) 'You Can Modify'

If you purchase an RTG sequence in our Traditional Layout and in later years want to upgrade to the YCM version of our Traditional Layout to make your own changes, we offer the following discounts. You MUST contact our helpdesk. This discount is not automatic.

  • RTG Sequence purchased less than 3 years ago: $24.99 discount towards YCM
  • RTG Sequence purchased between 3-5 years ago: $12.49 discount towards YCM
  • RTG Sequence purchased more than 5 years ago: No discount towards YCM.


Exchanging an RTG/YCM for RGBPlus

RGBPlus sequences are created for a DIFFERENT layout than RTG or YCM sequences and are intended for displays that contain a mixture of AC/RGB props or all RGB. RGBPlus sequences are not considered to be an upgraded version of RTG/YCM sequences because the effects for the AC controllers and flood lights have either been largely altered or completely redone to account for the inclusion of smart pixel props in the sequence - an RGBPlus sequence will NOT "merge" into your existing RTG/YCM sequence for a traditional layout. There is no additional cost added to make an RGBPlus sequence modifiable like there is for RTG or YCM. You get all of the new/altered AC Controller/Flood sequencing, singing face sequencing, and all 13 sets of smart pixel CPC (Coro, Pixel, Controller) Package sequencing for only $74.99 per sequence.

As we release the RGBPlus layout for RTG/YCM sequences that already exist, we understand that you may have purchased the RGBPlus layout the previous Christmas instead of the RTG/YCM sequence had it been available at the time. Therefore, if you've purchased an RTG/YCM sequence BEFORE the RGBPlus version was released (see eligibility dates below), and have had reasonable opportunity to use the RTG/YCM sequence in your display for one or fewer seasons, we offer a one season grace period and allow you to contact our helpdesk to request sequence EXCHANGE credit for the RGBPlus version, equal to the amount you paid for the RTG or YCM version, based on the dates outlined in the next sections.

If you purchase an RTG/YCM sequence for the Traditional Layout AFTER an RGBPlus version is available (such as if it's your first season and you only have one AC controller), you have one year (365 days) from YOUR PURCHASE DATE of the Traditional Layout RTG/YCM sequence to reach out to our help desk for exchange credit towards the RGBPlus version. After one year from your purchase date has passed, your cost for the RGBPlus version is $74.99.

This application of exchange credit is not automatic. You must contact our helpdesk within one year in order to receive your credit prior to placing your order. Credit will not be applied retroactively after your RGBPlus purchase is made. Once a year has passed (meaning you've used your RTG or YCM sequence for two or more seasons), we no longer offer credit towards an exchange. You may purchase the RGBPlus sequence (which has redone or altered AC and flood sequencing) at regular price if you decide later on you'd like the new layout.



Exchanging an RTG/YCM for RGBPlus - First RGBPlus Sequence Releases (October 2022)


If you made an RTG or YCM sequence purchase between the following dates, you are eligible to receive sequence exchange credit to get the RGBPlus layout version of a previously owned RTG or YCM sequence.

  • RTG purchased between January 1, 2021 and the date the RGBPlus version is released: $24.99 credit towards RGBPlus
  • RTG purchased before January 1, 2021: No credit towards RGBPlus
  • YCM purchased between January 1, 2021 and the date the RGBPlus version is released: $49.99 credit towards RGBPlus
  • YCM purchased before January 1, 2021: No credit towards RGBPlus

There is no additional discount for previously purchased Motion Paks since current Motion Pak effects have not been used in the RGBPlus versions.

You must claim the exchange credit for the sequence within one year of the date the first RGBPlus sequences are released in October 2022 (meaning discount credit must be claimed by October of 2023). The discount is not automatic. You must contact our help desk with your RTG/YCM order number after the RGBPlus sequence version is released.

A similar exchange credit is offered for the TSO SD card (and will be for other cards released in the future) relative to the cost and number of sequences on the card. RGBPlus versions of the other five SD cards are not scheduled for release in 2022. Please see the TSO card purchase page for more specific information.

RTG or YCM sequences ordered prior to January 1, 2021 (which have had reasonable opportunity to be used for at least two holiday seasons) are not eligible for an exchange discount towards RGBPlus sequences. Effects for the AC controllers/Flood lights in the RGBPlus layout have been either completely redone or altered to account for the inclusion of smart pixel props in the sequence. The RGBPlus layout is DIFFERENT from the Traditional RTG and YCM layout.


Exchanging an RTG/YCM for RGBPlus - Future RGBPlus Sequences Releases (After October 2022)


You must claim the sequence exchange credit for the RGBPlus sequence within one year of the date that the RGBPlus sequence version is released. The receipt of credit is not automatic. You must contact our help desk with your RTG/YCM order number after the RGBPlus version is released prior to placing your order. Credit will not be applied retroactively after your RGBPlus purchase is made. 

  • RTG purchased between January 1 of the PREVIOUS calendar year and the date the RGBPlus version is released: $24.99 credit towards RGBPlus
  • RTG purchased BEFORE January 1 of the previous calendar year: No credit towards RGBPlus
  • YCM purchased between January 1 of the PREVIOUS calendar year and the date the RGBPlus version is released: $49.99 credit towards RGBPlus
  • YCM purchased BEFORE January 1 of the previous calendar year: No credit towards RGBPlus

Example: If an RGBPlus version of a sequence is released Nov. 3, 2023, anyone who purchased the RTG or YCM version between Jan. 1, 2022 and Nov. 3, 2023 falls within our "one season grace period" and can contact our help desk to receive a credit towards a sequence exchange. This credit must be claimed before Nov. 3, 2024. Once you have had reasonable opportunity to use an RTG or YCM sequence for at least two holiday seasons, no credit is offered towards the RGBPlus version, which contains new or altered AC controller and RGB Flood effects compared to the sequences created in the Traditional Layout.


Exchanging an RTG/YCM for RGBPlus - RTG/YCM Purchased when RGBPlus version is already available

If you purchase an RTG/YCM sequence for the Traditional Layout AFTER an RGBPlus version is available (such as if it's your first season and you only have one AC controller), you have one year (365 days) from YOUR PURCHASE DATE of the Traditional Layout RTG/YCM sequence to reach out to our help desk for exchange credit towards the RGBPlus version prior to placing your order. Credit will not be applied retroactively after your RGBPlus purchase is made. After one year from your purchase date has passed, your cost for the RGBPlus version is $74.99.

Example #1: Both the Traditional Layout and RGBPlus Layout are available for purchase for Light of Christmas. You purchase the Traditional Layout - YCM sequence of Light of Christmas on November 15, 2022. You contact the help desk on October 30, 2023, asking for exchange credit towards the RGBPlus version of Light of Christmas. Since it has been less than a year since your purchase, you receive exchange credit towards your RGBPlus purchase.

Example #2: Both the Traditional Layout and RGBPlus Layout are available for purchase for We Don't Talk About Bruno. You purchase the Traditional Layout - YCM sequence of We Don't Talk About Bruno on November 15, 2022. Three years later, you contact the help desk on October 1, 2025, asking for exchange credit towards the RGBPlus version of We Don't Talk About Bruno. Since you purchased the sequence more than one year ago from your date of contact, there is no exchange credit offered. Your cost for the RGBPlus version is $74.99.

 

Standalone Singing Face Sequences

If you have previously purchased a Singing Face Motion Pak for use with V1 LOR Singing Faces with 4 mouth movements, there is no reason for you to purchase a Standalone Singing Face Sequence. You may continue to use these previously purchased sequences.

Standalone Singing Face Sequences include effects for four V1 LOR Singing Faces with 4 mouth movements and four V2 LOR Singing Faces with 10 mouth movements. If you've purchased a NEW 10 mouth singing face and would like sequencing effects for singing faces that take advantage of these new mouth movements, you should purchase a Standalone Singing Face Sequence. You may still use these new faces in V1 Mode (4 Mouth) by following the instructions that come with your singing face purchase (no past sequence alteration required).

Standalone Singing Face Sequences are available in unlocked (modifiable) format only. These sequences may be manually copied into your own sequences, or into YCM sequences. These are NOT Motion Paks. They do not automatically merge into your RTG or YCM sequence. Standalone Singing Face Sequences cannot be used with RTG sequences because the RTG sequence is protected.

All RGBPlus sequences contain sequencing effects for eight singing faces (Four 4-Mouth and Four 10-Mouth) and do not require an additional purchase. There is no discount offered towards the purchase of an RGBPlus sequence if you've previously purchased a Motion Pak (no longer available after 2022) or a Singing Face Standalone Sequence since they are only 8 of the 183 Props/Elements with sequencing effects included in the RGBPlus sequences. They are meant to be used with your own custom sequences or as standalone shows. You should not purchase a Standalone Singing Face Sequence if you plan to purchase the RGBPlus version of a sequence.


Upgrading from -P or -U Sequences to RTG or YCM

-P and -U sequences were last available for purchase during the 2016 Christmas season. The new version of these sequences were the RTG and YCM layout, introduced in late 2016. Because these -U and -P sequences have had reasonable opportunity to be used for more than 5 seasons, there is no upgrade discount credit offered towards upgrading to RTG or YCM.


Refund Policy

Refunds are not available for 'Ready to Go,' 'You Can Modify,' Motion Pak, Standalone Singing Face, or RGBPlus sequences once they have been downloaded to your computer since they are digital files. (Our system shows us if you've downloaded a sequence or not from your purchase.) If you mistakenly ordered a sequence and have NOT downloaded the file, please contact the helpdesk IMMEDIATELY and include your order number for information about a refund.