For more detailed information about when sequences can be upgraded, exchanged, or returned, please visit this page.
Upgrading a (RTG) 'Ready To Go' Sequences to (YCM) 'You Can Modify'
If you purchase an RTG sequence in our Traditional Layout and in later years want to upgrade to the YCM version of our Traditional Layout to make your own changes, we offer the following discounts. You MUST contact our helpdesk. This discount is not automatic.
- RTG Sequence purchased less than 3 years ago: Up to $24.99 discount towards YCM (depending on your RTG purchase price)
- RTG Sequence purchased between 3-5 years ago: Up to $12.49 discount towards YCM (depending on your RTG purchase price)
- RTG Sequence purchased more than 5 years ago: No discount towards YCM.
Exchanging a Traditional Layout RTG/YCM for RGBPlus (newly released)
You must claim the sequence exchange credit for the RGBPlus sequence within one year of the date that the RGBPlus sequence version is released. The receipt of credit is not automatic. You must contact our help desk with your RTG/YCM order number after the RGBPlus version is released prior to placing your order. Credit will not be applied retroactively after your RGBPlus purchase is made.
- RTG purchased between January 1 of the PREVIOUS calendar year and the date the RGBPlus version is released: Up to $24.99 credit towards RGBPlus (depending on your RTG purchase price)
- YCM purchased between January 1 of the PREVIOUS calendar year and the date the RGBPlus version is released: Up to $49.99 credit towards RGBPlus (depending on your RTG purchase price)
Exchanging a Traditional Layout RTG/YCM for RGBPlus - RTG/YCM Purchased after RGBPlus version is already available
If you purchase an RTG/YCM sequence for the Traditional Layout while an RGBPlus version is available), you have one year (365 days) from YOUR PURCHASE DATE of the Traditional Layout RTG/YCM sequence to reach out to our help desk for exchange credit towards the RGBPlus version prior to placing your order. Credit will not be applied retroactively after your RGBPlus purchase is made.
RGBPlus Halloween/Christmas Combo Packages:
Certain songs are available in both the Halloween and Christmas Layout. You can buy both at a discount for $89.99. If you buy one holiday's version then later decide you'd like the other, you have three years from YOUR PURCHASE DATE to reach out to our help desk for credit towards the other holiday's RGBPlus version prior to placing your order, equal to the amount you paid for the first RGBPlus sequence. Credit will not be applied retroactively after your RGBPlus purchase is made.
Standalone Singing Face Sequence
If you have previously purchased a Singing Face Motion Pak for use with V1 LOR Singing Faces with 4 mouth movements (discontinued), there is no reason for you to purchase a Standalone Singing Face Sequence. There is no discount credit applied if you purchase a Singing Face Standalone sequence then purchase an RGBPlus sequence at a later time.
For sequences with both a Christmas and Halloween RGBPlus layout option available, both the Trees and Pumpkins are included in your singing face standalone purchase, indicated by "C+H." A Pumpkin only sequence will have an "H," and Trees only will have no additional letter.
If you previously purchased a Singing Tree SFSA sequence and a combo pack with pumpkins is made available after your purchase, please contact the help desk with your order number to upgrade to the Combo version for free. This offer does not apply to previously purchase Motion Paks (discontinued Oct. 2022)
Refunds are not available for any sequences once they have been downloaded to your computer since they are digital files. (Our system shows us if you've downloaded a sequence or not from your purchase.) If you mistakenly ordered a sequence and have NOT downloaded the file, please contact the helpdesk IMMEDIATELY and include your order number for information about a refund.